Using Your Card at ATMs
As with all financial transactions, exercise caution when using an ATM. Here are some suggestions to help keep you safe.
Be aware of your surroundings. Look out for suspicious activity near the ATM, particularly if it is after sunset. At night, use only ATMs that are well lit. If anything seems wrong, leave immediately and find another machine.
Protect your PIN. Don’t write it on your card or tell anyone what it is. If there are other people nearby when you are withdrawing cash, cover the keypad when entering your PIN. When using an ATM in a kiosk, avoid letting other people inside with you.
Avoid displaying or counting your cash while at the ATM. Count it later from the safety of your vehicle, home or other secure location.
If you are using a drive-up ATM make sure all the car doors are locked and all of the other windows are rolled up. Keep the engine running, and be aware of your surroundings.
Report lost or stolen cards immediately by calling 800-472-3272. When you get a new card, sign it immediately.
Travel Tips and Information
If you are traveling outside the United States, review our list of blocked countries to verify that your card will work.
TranBlocker Countries (94 KB)
Check to make sure that your card doesn’t expire while you are away. If it does, make sure you let us know at least one month before your trip so that we can order you a new card in plenty of time for you to have it.
Your card limits are $350 per day for ATM cash withdrawals and $750 per day for point-of-sale transactions, so plan your purchases and withdrawals accordingly.
Keep a copy of your card number and the bank’s phone number (508-238-1000) in a safe place in case you need to call us about your card while on the road. Our fraud detection system may try to contact you if it sees unfamiliar transactions, so make sure we have a phone number where you can be contacted to discuss possible suspicious transactions.
Save all your ATM and debit card purchase receipts and check them carefully against your statement when you are home.
Due to an increase in certain types of fraud we are blocking signature transactions at certain categories of merchants such as discount stores, department stores, grocery stores, drug stores, and pharmacies if the store is located more than 200 miles from where you live. If you are going to be traveling and anticipate using your card at these types of merchants please contact us before you leave to discuss possible alternatives.
For your protection, please contact us before you travel outside the United States. Unfortunately, due to an increase in fraudulent ATM and Debit card transactions occurring in foreign countries, we have blocked cards from being used in many countries. We apologize for any inconvenience that this may cause. Consider contacting AAA or American Express about traveler’s checks or prepaid travel cards.
